Patients Rights:

To be treated with respect and courtesy by all practice staff.
To be treated in a clean, comfortable, safe and accessible environment.
To have a copy of the practice leaflet.
Routine repeat prescriptions will be ready in 2 working days
Urgent problems will be assessed and dealt with on the same day.
Complaints will be acknowledged within 2 working days of receipt and fully investigated and responded to in a timely manner.

Patient Responsibilities:

To treat the Doctor’s and staff with respect and courtesy.
To treat the premises with respect and not damage or litter them.
To request urgent/emergency treatment and home visits only if absolutely necessary.
To notify the surgery wherever possible if unable to keep an appointment.
To arrive on time for appointments.
To request repeat prescriptions in good time.
To inform the surgery of any change in your address, telephone number or circumstance.

Confidentiality

Everyone working for the NHS has a legal duty to keep information about you confidential.

Zero Tolerance

The staff at the practice are here to help you. Our aim is to be as polite and helpful as possible to all patients. However, any abuse, particularly shouting and swearing at our staff will not be tolerated under any circumstances and patients who are abusive can expect to be removed from the practice list.

EQUAL OPPORTUNITIES

All patients will be treated fairly on the basis of need and not discriminated against on the basis of age, sex, race, religion, disability or sexual orientation.

All complaints about the standards of service will be investigated and no one will be victimised because of a complaint.